Kayer's helpdesk and ticketing system, known as the Youtaab, is a comprehensive product for executives who want to implement ITIL in their organization.
This software product includes modules
ticketing (incident mangment), knowledge base management, application management, task management, service level agreement (SLA), service management, workflow management that will meet all your needs in this area.
It also can easily interact with other systems using the provided APIs.
for full details on the HelpDesk software and access to the full catalogue Use the download link below
HelpDesk & Ticketing Software- Download Link