A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products.
Below are some features of a help desk :
1- Ticketing hub
2- Request management
3- Workflow management
4- Task management
5- knowledge Base
6- Notification center
7- SLA management
8- Service manager
This system will help IT managers to log all their internal processes in an automated process and if needed track and report them. This system even allows you to be able to record and control the processes that automatically outsource your organization.
Providing after-sales services, supporting customer problems and filing requests / problems for clients or intra-organizational employees in a automated process with the ability to track them in the future, providing customers with services to be provided, automatic information to them, reviewing the status of outside contractors With which you have a service level agreement, there are some features of this system that you can automate your organizational processes.